Shipping & Delivery Policy

Confirmation & Processing Time: Once your order is placed and payment is confirmed, we begin processing within 1-3 business days. This includes verifying product availability, conducting quality checks, and preparing the necessary shipping documents.
Peak Periods & Holidays: Please note that processing times may be slightly longer during peak periods (e.g., holiday seasons, major sales events) or during specific holidays in China, such as Chinese New Year or Golden Week.

Shipping from China: We source our products from reputable suppliers in China. As a result, the typical shipping timeframe is 7-15 business days, although most orders arrive within approximately 15 calendar days.
Potential Delays: While we strive to ship your order promptly, unforeseen factors such as customs clearance, local postal service efficiency, and global logistics disruptions (e.g., weather events, strikes, pandemics) may occasionally cause delays. Some orders may arrive sooner, while in rare circumstances, delivery can extend beyond 20 business days.

Tracking Number: Once your package is shipped, we will send a confirmation email or SMS containing a tracking link and/or number. You can use this information to monitor your shipment’s progress.
Tracking Updates: Please allow 2-5 days for tracking information to be fully updated in the carrier’s system. If you do not see updates immediately, rest assured that your package is en route.

Standard Shipping: We regularly update our shipping rates and promotions on our website. Standard shipping is often free above a certain order value, but this may vary based on current offers and destination countries.
Express Shipping (If Available): Depending on your location, express or expedited shipping options may be offered at checkout for an additional fee. Estimated delivery times for express options are typically shorter, but subject to carrier availability and customs processing.

Import Duties & Taxes: Orders shipped from China may be subject to import duties, taxes, and other fees levied by the destination country’s customs authorities.
Responsibility: The customer (recipient) is responsible for paying any such charges. We recommend reviewing your country’s customs policies or contacting your local customs office for more information regarding potential fees.
Compliance: We comply with all international shipping regulations and include necessary documentation with every shipment to help expedite customs clearance.

Multiple Packages: In some cases, to expedite delivery or due to stock availability, your items may be shipped separately from different warehouses. Each package will have its own unique tracking number.
Staggered Deliveries: If you receive one part of your order before the other, please allow additional time for the remaining package(s) to arrive.

Inspection Upon Delivery: We strongly advise inspecting your package upon receipt. If you notice any visible damage, missing items, or signs of tampering, please request that the courier note it on a damage report or proof of delivery statement.
Contact Us Promptly: In case of damaged or missing items, contact our Customer Support team within 48 hours of delivery. Please provide photos of the packaging, the shipping label, and any damaged products. We will work with you to find the most appropriate resolution—whether replacement, refund, or other solutions as outlined in our Returns & Refund Policy.

Holidays & Force Majeure: During peak shopping seasons (e.g., Black Friday, Cyber Monday) or major holidays (e.g., Chinese New Year, national holidays in your region), delivery timelines can lengthen. Natural disasters, severe weather, or global logistics disruptions may also affect transit times.
Lost & Late Deliveries: If your package is substantially delayed or if the tracking information has not been updated for an extended period, please reach out to us. Our support team will communicate with the shipping carrier to investigate and assist in locating your package.

Customer Support: For any questions regarding shipping, deliveries, or if you need to modify your order details, feel free to contact us at [your email here] or call us at [your phone number here].
Business Hours: Our standard support hours are Monday to Friday, 9:00 AM to 6:00 PM (local time). We strive to respond to all inquiries within 24-48 hours.

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