FAQ (Frequently Asked Questions)
1. When will my order be shipped?
We understand how exciting it is to receive your new purchase, so we strive to process all orders as quickly as possible. Typically, our team will verify and prepare your order within 1-3 business days of confirmation. However, please note that during high-demand periods—such as promotional sales, holiday seasons, or other peak times—order processing may take slightly longer. Once your items are shipped, you’ll receive a Shipping Confirmation Email containing your tracking information. This lets you follow your package’s journey right to your doorstep.
2. How do I return or cancel a product?
Your satisfaction is our top priority, and we understand that sometimes a product might not meet your expectations, or you may simply change your mind. If you wish to return or cancel an order, please refer to our detailed Returns and Cancellations page. There, you’ll find:
- Eligibility criteria for returns (e.g., product must be unused, in original packaging, etc.).
- Step-by-step instructions on how to initiate a return or cancellation request.
- Timeframes for receiving refunds or exchanges.
If you can’t find the information you’re looking for, feel free to reach out to our Customer Support team, and we’ll be happy to guide you through the process.
3. Are my credit card details secure?
Absolutely. We take your online security very seriously. All credit card transactions are processed through Stripe’s secure payment infrastructure, which is designed to encrypt and protect your sensitive financial data. Additionally, our website is equipped with SSL (Secure Sockets Layer) technology, ensuring that any information you enter—whether it’s your address or payment details—is transmitted securely. We also follow stringent privacy protocols to safeguard your personal information, so you can shop with total peace of mind.
4. What should I do if my package arrives damaged?
First, we’re truly sorry to hear that your package did not arrive in perfect condition. If your order shows signs of damage upon delivery, we recommend the following steps to help us resolve the issue quickly and efficiently:
- Inspect Before Signing: If possible, examine the package in the presence of the delivery personnel.
- Document the Damage: Take clear photos of the package and the product itself.
- Courier Report: Request the courier to note any visible damage on a report or proof of delivery receipt.
- Contact Our Support Team: Reach out to us within 48 hours of delivery, providing any relevant photos and documentation. Our team will then work with you on the next steps—be it a replacement, refund, or exchange—based on our Returns and Cancellations Policy.
We genuinely appreciate your cooperation as it helps us improve our packaging and shipment processes for future orders.
5. Do you ship internationally?
Yes, we’re excited to share our products with customers around the globe! While we do offer international shipping to many destinations, please be aware of the following:
- Shipping Fees: Additional charges may apply for international orders, depending on your location and shipping method.
- Customs & Import Duties: In many countries, packages are subject to customs, import taxes, and clearance fees. These costs vary by region and are the responsibility of the recipient. We recommend checking with your local customs office for an estimate of potential charges.
- Delivery Times: International shipping times can vary due to distance, customs clearance, and local postal services. We’ll provide an estimated timeframe at checkout, but kindly allow extra time during peak seasons or unforeseen global events.
Rest assured, our team carefully packs your items to ensure they arrive safely, no matter how far they travel. If you have questions about shipping options or costs, feel free to get in touch with our Customer Support team before placing your order.