1. Refund Policy
We understand that sometimes you may need to return a product. Here’s how our refund policy works:
Refund requests must be made within 14 days of receiving the product.
To qualify for a refund:
The product must be unused, in its original condition, and in the original packaging.
Proof of purchase (e.g., order number or receipt) must be provided.
Certain products, such as digital downloads, gift cards, or custom-made items, are non-refundable unless defective.
Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item and verifying its condition.
Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or defective product).
2. Cancellation Policy
We strive to process orders quickly, but if you need to cancel your order, please review the following guidelines:
Orders can be canceled within 24 hours of placement, provided the order has not yet been shipped.
To request a cancellation, contact our customer support team at support@molebazaar.com.
If the order has already been shipped, it cannot be canceled. However, you may return the product following our refund policy.
3. Exceptions
The following items are not eligible for refunds or cancellations unless they arrive damaged or defective:
Personalized or custom-made products.
Digital products that have been downloaded.
Sale or clearance items marked as final sale.
4. Damaged or Defective Products
If your product arrives damaged or defective, please notify us within 48 hours of delivery. Include photographs of the damage or defect and your order details. We will arrange for a replacement or issue a full refund, including shipping costs.
5. Contact Information
For any questions or concerns regarding refunds or cancellations, please contact us:
Email: support@moletrove.co.uk
Address: 71-75, Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
This policy complies with consumer protection regulations and Stripe’s merchant requirements. By making a purchase on Mole Bazaar, you agree to this refund and cancellation policy.
Thank you for choosing Mole Bazaar!