**Last Updated: June 2025**

Thank you for shopping at molebazaar.com. We are committed to ensuring your satisfaction with every purchase.

This policy is operated by **MOLE TROVE LTD**, a UK-registered company. Please read below to understand how returns and refunds are handled.

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## 1. Return Eligibility

You may request a return within **10 calendar days** of receiving your order if:

– The item is unused, in original packaging, and in resellable condition
– You provide proof of purchase (order confirmation or receipt)
– The item is not marked as non-returnable

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## 2. Non-Returnable Items

We do **not** accept returns for:

– Items marked as **”Final Sale”** or **”Non-Returnable”**
– Products that show signs of use or wear
– Customized or made-to-order items

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## 3. Return Shipping

– Return shipping costs are the **customer’s responsibility**
– We recommend using a **trackable shipping method**
– **Do not send returns** to our company’s UK office address — a return address will be provided via email

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## 4. Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

– Approved refunds are issued to your **original payment method**
– Please allow **5–10 business days** for the refund to process
– Shipping costs are **non-refundable**

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## 5. Damaged or Incorrect Items

If you received a damaged or incorrect product, contact us within **48 hours** of delivery.
We’ll arrange a replacement or full refund.

Include clear photos and your order number in the message.

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## 6. How to Start a Return

To begin a return process, please contact:
📧 **support@molebazaar.com**
Include your order number and reason for the return.

Our team will reply within 1–2 business days.

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## 7. Need Help?

If you have any questions, we’re here to assist:
📧 **support@molebazaar.com**
📞 **+44 20 4577 1295**

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By purchasing from molebazaar.com, you agree to this Return and Refund Policy.